COVID-19 Support

The Center for Disease Control and Prevention (CDC) and World Health Organization (WHO) are actively monitoring the outbreak of a new coronavirus strain called COVID-19, or coronavirus. COVID-19 causes respiratory illness and is thought to spread mainly from person to person through small droplets from the nose when an infected person coughs or exhales. As of March 11, 2020, the World Health Organization has declared the situation a pandemic.

Here are the steps you can take to protect yourself and others:

  • Clean your hands often with soap and water
  • Avoid touching your eyes, nose and mouth
  • Avoid close contact with others who are sick or exhibiting symptoms
  • Stay home if you are sick
  • Clean and disinfect frequently touched objects and surfaces
  • Cover coughs and sneezes with your arm or a tissue

For more information on COVID-19, review the CDC website.

Get the Care You Need

Contact your health care provider if you or a family member is ill, experiencing COVID-19 symptoms or has been exposed to someone with COVID-19. Reaching out ahead of time will help your health care provider get you the appropriate care and protect you from others.

Aetna & Kaiser Medical Plans


Telemedicine (virtual care) is a highly effective way for doctors to evaluate and treat illnesses and you don’t need to leave the comfort of your home, minimizing your exposure to potentially contagious viruses. You can contact Aetna Teledoc and Kaiser Telehealth by phone, video or mobile app to help with non‐emergency health issues like respiratory infections, flu symptoms and many other illnesses. Your doctor can diagnose and provide medical advice and treatment, which may include a prescription, if medically appropriate. Behavioral health services are also available.

COVID-19 Testing

Costs for diagnostic testing related to COVID-19 will be waived for employees and dependents enrolled in an Aetna or Kaiser medical plan. Testing will be available for patients who meet CDC guidelines for testing.


VSP has expanded its services to provide primary eye care. Visit the Vision page for details.

Medical Insurance Available Through the Marketplace

Certain states offer special enrollment periods for uninsured individuals to purchase medical insurance through state marketplaces. Check out the Health Coverage Decision Tool to find out if your state is offering a special enrollment period.

Health Care and Dependent Care Flexible Spending Accounts (FSAs)

The IRS has provided guidance to allow extra time for you to submit 2019 reimbursements and the flexibility to increase, decrease or stop 2020 deductions. See New for 2020 for details.

Wellness and Mental Health

It’s normal to feel worried about your health and financial security when facing an unknown threat like the COVID-19 virus. We have resources to help you find support for everyday issues, or you can speak with a board-certified mental and behavioral health professional. Most services are offered free of charge.

Parenting Resources Available through Rethink

With schools closing, we know many parents have children at home who may be having a hard time with unexpected changes in their routines. Rethink can support parents who are now working remotely, some for the first time, and doing so while their children are at home.

Here are a few resources that can help you while you’re at home with your children:

  • Remote consultation services
  • Access to hot-topic webinars and podcast episodes
  • Video-based lessons
  • Printable materials

Reach out to Rethink today to sign up and get started with free parent resources at Your username is your employee ID.

Financial and Retirement

The current COVID-19 outbreak and market volatility are unprecedented events that may be raising concerns about your financial future. While there isn’t a way to predict how things are going to unfold in the next few weeks and months, reacting to daily news on how the market is doing could impact your retirement goals. Through our partnership with Schwab, you have resources at your fingertips to help you navigate this volatility, whether you’re just starting to save or are close to retirement. Visit the Retirement page for more details, including special distribution and loan information under the CARES Act.