Contacts

Filter
REI Saver and Choice Medical Plans

Aetna

REI Health Guide
1-800-451-2967

Claim status & explanation of benefits
myaetnawebsite.com

Participating provider list
aetna.com/docfind/custom/rei/

Member ID/group number
myaetnawebsite.com > View Member ID cards

REI Access Medical Plan

Aetna

REI Health Guide
1-800-451-2967

Claim status & explanation of benefits
myaetnawebsite.com

Participating provider list
aetna.com/docfind/custom/rei/

Member ID/group number
myaetnawebsite.com > View Member ID cards

Express Scripts

Prescription plan for Aetna/REI Saver, Choice and Access Medical Plans

Claim status and drug comparison
1-800-462-5916

Member ID/group number
express-scripts.com > Account > Member ID Card

Teladoc

Telemedicine (available to employees enrolled in REI Saver, Choice or Access Medical Plans)

Employee Service Center

REI Employee Service Center

Payroll

REI Payroll

HealthEquity

Flexible Spending Accounts and REI Commuter Benefit

Customer service within the U.S.
1-877-WAGEWORKS (1-877-924-3967)

Customer service outside the U.S.
1-262-238-4000

TTY within the U.S.
1-886-353-8058

TTY outside the U.S.
1-602-267-3826

General information
my.healthequity.com/

Download the EZ Receipts App
App Store | Google Play

Schwab Retirement Services

REI Retirement Plan

workplace.schwab.com
User ID: Your Social Security number
Password: Your four-digit month and date of birth

Rethink Benefits

Parental Support, Personal Well-Being & Professional Resilience Tools

General information
1-800-714-9285

rethinkbenefits.com/rei
(username is employee ID)

Quit for Life® - Free and Clear

Smoking Cessation Program

1-866-QUIT-4-LIFE (1-866-784-8454)

Lincoln Financial Group

Leave of Absence and Disability

REI Health Guide
1-800-451-2967

Lincoln Financial Group (direct line)
1-888-970-2457

mylincolnportal.com
company code: REI1938

CorVel & AIG

Business Travel Accident Insurance

Travel within the U.S.CorVel 
1-800-451-2967 (Select workers' comp) Available 24/7

Travel outside the U.S.AIG Benefits Travel Assist Services
1-715-346-0859 (outside the U.S.)
1-877-244-6871 (within the U.S.)
a&h.claimssubmissions@chartisinsurance.com

Employee Service Center
1-800-999-4734

The Hartford

Life & AD&D

Customer Service
1-800-523-2233

Evidence of Insurability
Member Services: 
1-800-331-7234

Evidence of Insurability
Fax Number:
1-860-392-6980

Employee Assistance Program (EAP)

Aetna

REI Health Guide
1-800-451-2967

resourcesforliving.com
Username: REI
Password: EAP

VSP

Vision Care Plan

Member services
1-800-877-7195

vsp.com
Group number: 12149216

Delta Dental

Core Dental Plan/Orthodontia

Member services
1-800-554-1907

Member services
deltadentalwa.com/group/rei
Group number: 09340

Kaiser Permanente (Colorado)

Denver and Boulder member services
1-800-632-9700

Southern Colorado member services
1-888-681-7878

Denver and Boulder nurseline
1-303-338-4545 or 1-800-632-9700

Southern Colorado nurseline
1-719-867-2184

Other areas nurseline
Refer to your membership card for the resource in your area.

Denver and Boulder claims department
1-303-338-3600 or 1-800-632-9700 for claims outside the service area

Southern Colorado claims department
1-888-681-7878 for claims outside the service area

Denver and Boulder mail-order pharmacy automated service
1-866-938-0077

Southern Colorado mail-order pharmacy automated service
1-866-523-6059

Member services
my.kp.org/rei/

Member ID/group number
Visit my.kp.org/rei/
Group number: 01282

Kaiser Permanente (Washington)

Member services
1-888-901-4636

Member services
my.kp.org/rei/

Member ID/group number
Visit kp.org/wa
Group number: 2908

Kaiser (California)

Member services
1-800-464-4000

Nurseline
Call member services for the resource in your area.

Member services
my.kp.org/rei/

Member ID/group number
Visit my.kp.org/rei/
N. CA group number: 3513
S. CA group number: 226768

Telehealth

Telemedicine (available to employees and covered family members enrolled in a Kaiser medical plan)

Aetna International

If you need help and are outside the U.S call 1-855-888-9046 (TTY:711) or 1-959-230-8220 (TTY:711) Ask for the Aetna Special Case Precertification Unit

HealthEquity

Health Savings Account

HealthEquity Member Services
866-346-5800 (24/7)

Download the EZ Receipts App
App Store | Google Play

AbleTo

Mental Health

1-844-330-3648

Monday through Friday, 9 AM–8 PM ET

Done exploring?

Go Back to Guided Tour