Contacts
Aetna
REI Health Guide
1-800-451-2967
Claim status & explanation of benefits
Member ID/group number
aetna.com
Participating provider list
aetnaresource.com/n/REI
Prescription plan for Aetna/REI Saver and Choice Medical Plans
Contact a Customer Service Advocate: 1-855-261-2736
Find a Pharmacy: welcome.optumrx.com/premium/pharmacy-locator
Options Plan Virtual Primary and Behavioral Health
COBRA
Options Plan Administrator – Effective 1/1/26
Contact ACI at 1-888-240-0231
Telemedicine (available to employees enrolled in REI Saver or Choice Medical Plans)
Voluntary Surgery Network for those enrolled in REI Saver or Choice Medical Plans
Employee Service Center
REI Payroll
Dependent Eligibility Verification
Customer Service Line: 1-855-486-2472
Monday through Friday 8 AM–8 PM ET
Flexible Spending Accounts and REI Commuter Benefit
Customer service within the U.S.
1-877-WAGEWORKS (1-877-924-3967)
Customer service outside the U.S.
1-262-238-4000
TTY within the U.S.
1-886-353-8058
TTY outside the U.S.
1-602-267-3826
General information
my.healthequity.com/
Download the EZ Receipts App
App Store | Google Play
REI Retirement Plan
Parental Support, Personal Well-Being & Professional Resilience Tools
General information
1-800-714-9285
connect.rethinkcare.com/sponsor/rei
(username is employee ID)
Smoking Cessation Program
1-866-QUIT-4-LIFE (1-866-784-8454)
Leave of Absence and Disability
REI Health Guide
1-800-451-2967
Lincoln Financial Group (direct line)
1-888-970-2457
lincolnfinancial.com
company code: REI1938
Business Travel Accident Insurance
Travel within the U.S.—CorVel
1-800-451-2967 (Select workers' comp) Available 24/7
Travel outside the U.S.—AIG Benefits Travel Assist Services
1-715-346-0859 (outside the U.S.)
1-877-244-6871 (within the U.S.)
AIGAssistance@AIGtravelprotect.com
Employee Service Center
1-800-999-4734
Life & AD&D
Customer Service
1-800-523-2233
Evidence of Insurability
Member Services:
1-800-331-7234
Evidence of Insurability
Fax Number:
1-860-392-6980
Aetna
REI Health Guide
1-800-451-2967
resourcesforliving.com
Username: REI
Password: EAP
Vision Care Plan
Member services
1-800-877-7195
vsp.com
Group number: 12149216
Core Dental Plan/Orthodontia
Member services
1-800-554-1907
Member services
deltadentalwa.com/group/rei
Group number: 09340
Denver and Boulder member services
1-800-632-9700
Southern Colorado member services
1-888-681-7878
Denver and Boulder nurseline
1-303-338-4545 or 1-800-632-9700
Southern Colorado nurseline
1-719-867-2184
Other areas nurseline
Refer to your membership card for the resource in your area.
Denver and Boulder claims department
1-303-338-3600 or 1-800-632-9700 for claims outside the service area
Southern Colorado claims department
1-888-681-7878 for claims outside the service area
Denver and Boulder mail-order pharmacy automated service
1-866-938-0077
Southern Colorado mail-order pharmacy automated service
1-866-523-6059
Member services
my.kp.org/rei/
Member ID/group number
Visit my.kp.org/rei/
Group number: 01282
Member services
1-888-901-4636
Member services
my.kp.org/rei/
Member ID/group number
Visit kp.org/wa
Group number: 2908
Member services
1-800-464-4000
Nurseline
Call member services for the resource in your area.
Member services
my.kp.org/rei/
Member ID/group number
Visit my.kp.org/rei/
N. CA group number: 3513
S. CA group number: 226768
Telemedicine (available to employees and covered family members enrolled in a Kaiser medical plan)
Health Savings Account
HealthEquity Member Services
866-346-5800 (24/7)
Download the EZ Receipts App
App Store | Google Play
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