Contacts

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REI Saver and Choice Medical Plans

Aetna

REI Health Guide
1-800-451-2967

Claim status & explanation of benefits
aetna.com

Participating provider list
aetna.com/docfind/custom/rei/

Member ID/group number
aetna.com > View Member ID cards

Express Scripts

Prescription plan for Aetna/REI Saver and Choice Medical Plans

Claim status and drug comparison
1-800-462-5916

Member ID/group number
express-scripts.com > Account > Member ID Card

Teladoc

Telemedicine (available to employees enrolled in REI Saver or Choice Medical Plans)

Employee Service Center

REI Employee Service Center

Payroll

REI Payroll

Health Equity | WageWorks

Flexible Spending Accounts and REI Commuter Benefit

Customer service within the U.S.
1-877-WAGEWORKS (1-877-924-3967)

Customer service outside the U.S.
1-262-238-4000

TTY within the U.S.
1-886-353-8058

TTY outside the U.S.
1-602-267-3826

General information
wageworks.com

Mail claims:
Claims Administrator
P.O. Box 14053
Lexington, KY 40512

Schwab Retirement Services

REI Retirement Plan

workplace.schwab.com
User ID: Your Social Security number
Password: Your four-digit month and date of birth

Rethink Benefits

Developmental Disabilities Support

General information
1-800-714-9285

rethinkbenefits.com/rei
(username is employee ID)

Quit for Life® - Free and Clear

Smoking Cessation Program

1-866-QUIT-4-LIFE (1-866-784-8454)

Lincoln Financial Group

Leave of Absence and Disability

REI Health Guide
1-800-451-2967

Lincoln Financial Group (direct line)
1-888-970-2457

mylincolnportal.com
company code: REI1938

CorVel & AIG

Business Travel Accident Insurance

Travel within the U.S.CorVel 
1-800-451-2967 (Select workers' comp) Available 24/7

Travel outside the U.S.AIG Benefits Travel Assist Services
1-715-346-0859 (outside the U.S.)
1-877-244-6871 (within the U.S.)
a&h.claimssubmissions@chartisinsurance.com

Employee Service Center
1-800-999-4734

The Hartford

Life & AD&D

Customer Service
1-800-523-2233

Evidence of Insurability
Member Services: 
1-800-331-7234

Evidence of Insurability
Fax Number:
1-860-392-6980

Employee Assistance Program (EAP)

Aetna

REI Health Guide
1-800-451-2967

mylifevalues.com
Username: REI
Password: EAP

VSP

Vision Care Plan

Member services
1-800-877-7195

vsp.com
Group number: 12149216

Delta Dental

Core Dental Plan/Orthodontia

Member services
1-800-554-1907

Member services
deltadentalwa.com/group/rei
Group number: 09340

Kaiser Permanente (Colorado)

Denver and Boulder member services
1-800-632-9700

Southern Colorado member services
1-888-681-7878

Denver and Boulder nurseline
1-303-338-4545 or 1-800-632-9700

Southern Colorado nurseline
1-719-867-2184

Other areas nurseline
Refer to your membership card for the resource in your area.

Denver and Boulder claims department
1-303-338-3600 or 1-800-632-9700 for claims outside the service area

Southern Colorado claims department
1-888-681-7878 for claims outside the service area

Denver and Boulder mail-order pharmacy automated service
1-866-938-0077

Southern Colorado mail-order pharmacy automated service
1-866-523-6059

Member services
my.kp.org/rei/

Member ID/group number
Visit my.kp.org/rei/
Group number: 01282

Kaiser Permanente (Washington)

Member services
1-888-901-4636

Western Washington nurseline
1-800-297-6877

Central and Eastern Washington nurseline
1-800-826-3620

Member services
kp.org/wa

Member ID/group number
Visit kp.org/wa
Group number: 2908

Kaiser (California)

Member services
1-800-464-4000

Nurseline
Call member services for the resource in your area.

Member services
my.kp.org/rei/

Member ID/group number
Visit my.kp.org/rei/
N. CA group number: 3513
S. CA group number: 226768

Telehealth

Telemedicine (available to employees and covered family members enrolled in a Kaiser medical plan)

Aetna International

If you need help and are outside the U.S call 1-855-888-9046 (TTY:711) or 1-959-230-8220 (TTY:711) Ask for the Aetna Special Case Precertification Unit

HealthEquity

Health Savings Account

HealthEquity Member Services
1-844-351-6849 (24/7)

Claims Mailing address:
15 W Scenic Point Dr, Ste 100
Draper, UT 84020