Contacts

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REI Saver and Choice Medical Plans

Aetna

REI Health Guide
1-800-451-2967

Claim status & explanation of benefits
aetna.com

Participating provider list
aetna.com/docfind/custom/rei/

Member ID/group number
aetna.com > View Member ID cards

Express Scripts

Prescription plan for Aetna/REI Saver and Choice Medical Plans

Claim status and drug comparison
1-800-462-5916

Member ID/group number
express-scripts.com/REI > Benefits > Forms & Cards

Discovery Benefits

COBRA

Teladoc

Telemedicine (available to employees enrolled in REI Saver or Choice Medical Plans)

Employee Service Center

REI Employee Service Center

Payroll

REI Payroll

WageWorks

Flexible Spending Accounts and REI Commuter Benefit

Customer service within the U.S.
1-877-WAGEWORKS (1-877-924-3967)

Customer service outside the U.S.
1-262-238-4000

TTY within the U.S.
1-886-353-8058

TTY outside the U.S.
1-602-267-3826

General information
wageworks.com

Mail claims:
Claims Administrator
P.O. Box 14053
Lexington, KY 40512

Schwab Retirement Services

REI Retirement Plan

schwab.com/public/workplace
User ID: Your Social Security number
Password: Your four-digit month and date of birth

Rethink Benefits

Developmental Disabilities Support

General information
1-800-714-9285

rei.rethinkbenefits.com
(username is employee ID)

Quit for Life® - Free and Clear

Smoking Cessation Program

1-866-QUIT-4-LIFE (1-866-784-8454)

The Hartford

Leave of Absence and Disability

To request or update a leave of absence, contact REI Health Guide
1-800-451-2967
or
The Hartford Direct Line
1-866-218-1551
TTY: 1-800-735-1232

The Hartford claims fax number
1-833-357-5153

CorVel & AIG

Business Travel Accident Insurance

Travel within the U.S.CorVel 
1-800-451-2967 (Select workers' comp) Available 24/7

Travel outside the U.S.AIG Benefits Travel Assist Services
1-715-346-0859 (outside the U.S.)
1-877-244-6871 (within the U.S.)
a&h.claimssubmissions@chartisinsurance.com

Employee Service Center
1-800-999-4734, ext. 4747

The Hartford

Basic and Supplemental Life Insurance

Customer Service
1-800-523-2233

Evidence of Insurability
Member Services: 
1-800-331-7234

Evidence of Insurability
Fax Number:
1-860-392-6980

The Hartford

Basic and Supplemental AD&D

Customer Service
1-800-523-2233

Evidence of Insurability
Member Services: 
1-800-331-7234

Evidence of Insurability
Fax Number:
1-860-392-6980

Employee Assistance Program (EAP)

Aetna

REI Health Guide
1-800-451-2967

mylifevalues.com
Username: REI
Password: EAP

VSP

Vision Care Plan

Member services
1-800-877-7195

vsp.com
Group number: 12149216

Delta Dental

Core Dental Plan/Orthodontia

Member services
1-800-554-1907

Member services
deltadentalwa.com/group/rei
Group number: 09340

Kaiser Permanente (Colorado)

Denver and Boulder member services
1-800-632-9700

Southern Colorado member services
1-888-681-7878

Denver and Boulder nurseline
1-303-338-4545 or 1-800-632-9700

Southern Colorado nurseline
1-719-867-2184

Other areas nurseline
Refer to your membership card for the resource in your area.

Denver and Boulder claims department
1-303-338-3600 or 1-800-632-9700 for claims outside the service area

Southern Colorado claims department
1-888-681-7878 for claims outside the service area

Denver and Boulder mail-order pharmacy automated service
1-866-938-0077

Southern Colorado mail-order pharmacy automated service
1-866-523-6059

Member services
my.kp.org/rei/

Member ID/group number
Visit my.kp.org/rei/

Kaiser Permanente (Washington)

Member services
1-888-901-4636

Western Washington nurseline
1-800-297-6877

Central and Eastern Washington nurseline
1-800-826-3620

Member services
kp.org/wa

Member ID/group number
Visit kp.org/wa

Kaiser (California)

Member services
1-800-464-4000

Nurseline
Call member services for the resource in your area.

Member services
my.kp.org/rei/

Member ID/group number
Visit my.kp.org/rei/

Telehealth

Telemedicine (available to employees and covered family members enrolled in a Kaiser medical plan)

Aetna International

If you need help and are outside the U.S call 1-855-888-9046 (TTY:711) or 959-230-8220 (TTY:711) Ask for the Aetna Special Case Precertification Unit

HealthEquity

Health Savings Account

HealthEquity Member Services
844-351-6849 (24/7)

Claims Mailing address:
15 W Scenic Point Dr, Ste 100
Draper, UT 84020