Furlough Support

COVID-19 has impacted our nation in ways we have never experienced. In addition to the impact it’s having on our daily lives, it’s also having a significant impact on our business. We’ve made some very difficult decisions to maintain the health and safety of our community, including a decision to close our stores and pause on field experiences beginning in mid-March. In the coming months, most of our stores will remain closed to customers due to local and state orders requiring closure. Every “stay at home” order has varying requirements and impacts REI’s store locations differently. We don’t see this environment changing until at least July—and even then, store openings and a return to field experiences will likely happen on a regional basis.

There’s a lot happening, and REI is here to support you and your family. Below are resources you can use as we all help navigate this time together. Also visit COVID-19 Support for resources available to you to get the care you need. This page will be updated to provide you more information and resources.

Retirement Accounts

The current COVID-19 outbreak and market volatility are unprecedented events that may be raising concerns about your financial future. Through our partnership with Schwab, you have resources at your fingertips to help you navigate this volatility. Visit the Retirement page for more details about the retirement plan, including special distribution and loan information under the CARES Act.

Unemployment

  • You may be eligible for unemployment benefits under these circumstances.
  • The decision to grant unemployment benefits is determined by each individual state, and not REI.
  • We encourage you to contact your local unemployment office for information on eligibility and applying for unemployment benefits as soon as possible. Visit Career One Stop to learn more about your state’s unemployment benefits and apply.

Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”)

Please be aware that portions of the recently passed Coronavirus Aid, Relief, and Economic Security (CARES) Act may provide government benefits that are applicable to you, including additional unemployment benefits or tax rebates, access to funds from certain contribution plans (like a 401(k)) or student loan deferment or mortgage forbearance. You are encouraged to review the available benefits based on your individual circumstances.

Unemployment FAQs

Your last day worked is considered the final day you worked at your physical store location.

If you were eligible for emergency pay, your last day of pay was April 14, 2020. If you have not received emergency pay, your last day of pay would be the same date as your last day worked.

Layoff can be selected if furlough isn’t an available option when you file a claim with your state employment office.

No. REI partners with Equifax in the administration of unemployment claims received by state unemployment offices, and they been have notified of the change in your employment status to help facilitate the response process. 

REI partners with Equifax to assist in the administration of unemployment claims received by state unemployment offices. When completing the employer contact section of your unemployment application, use the information below to help streamline the processing of your claim.

EQUIFAX
P.O. Box 283
St. Louis, MO 63166

Phone: 1-800-829-1510

Date information related to your employment can be found by logging in to n32.ultipro.com > Menu > Myself > Personal > Status and Key Dates.

Please reference your Furlough Notification Letter for your personal login credentials. If you are having trouble accessing the n32.ultipro.com site, clear your web browser’s cookies/history and try again. If you still need assistance with logging into your n32.ultipro.com account or if you have been temporarily locked out of your account, please contact the Employee Service Center at HRHR@rei.com or 1-800-999-4734 (prompt 2).

Pay information can be found by logging in to n32.ultipro.com > Menu > Myself > Pay > Pay History.

Please reference your Furlough Notification Letter for your personal login credentials. If you are having trouble accessing the n32.ultipro.com site, clear your web browser’s cookies/history and try again. If you still need assistance with logging into your n32.ultipro.com account or if you have been temporarily locked out of your account, please contact the Employee Service Center at HRHR@rei.com or 1-800-999-4734 (prompt 2).

REI’s FEIN can be found on your W-2 (Box B). To locate your W-2, login to n32.ultipro.com > Menu > Myself > Pay > W-2.

Please reference your Furlough Notification Letter for your personal login credentials. If you are having trouble accessing the n32.ultipro.com site please clear your web browser’s cookies/history and try again. If you still need assistance with logging into your n32.ultipro.com account or if you have been temporarily locked out of your account, please contact the Employee Service Center at HRHR@rei.com or 1-800-999-4734 (prompt 2).

Additional Unemployment Information by State

Below is additional information provided by each state to REI. It is not meant to be a complete description and will be updated periodically as we receive updates or information from more states. Visit Career One Stop to learn about your state’s unemployment benefits and to apply.

Use the California online user guide to complete your unemployment application. Also available is a list of workforce resources provided by the Office of Economic and Workforce Development to guide you during this time.

  • Orange County
    • Virtual training sessions (register here) for employment services available through Workforce Innovation and Opportunity Act (WIOA) and the Workforce & Economic Division.
    • If you cannot attend a virtual training session, visit oconestop.com, which contains an array of resources and support services.
  • San Diego County
    • Unemployment resources: workforce.org/covid-19/
    • Webinars (register here) offered Mondays, Wednesdays and Fridays from 10-11 am cover the following topics (and answer your questions):
      • Unemployment insurance
      • CARES Act updates
      • Job search assistance and access to our Career Portal (new jobs posted daily in areas supporting essential occupations, including flexible and temporary work)
      • Health insurance and retirement account options
      • Financial planning
      • Community resources

We’ve made every effort to make sure this information is accurate. Each state’s website will govern if there’s a discrepancy. REI makes every effort to provide the most useful resources; however, we are not responsible for the content of external resources.

Included below is the REI information needed to complete your unemployment application.

  • NYS Employer Registration Number: 49-88046
  • Federal Employer Identification Number (FEIN): 91-0656890
  • Employer Name: REI
  • Employer Address: P.O. Box 1938, Sumner, WA 98390
  • Employer Phone Number: 1-800-999-4734, ext. 4747

We’ve made every effort to make sure this information is accurate. Each state’s website will govern if there’s a discrepancy. REI makes every effort to provide the most useful resources; however, we are not responsible for the content of external resources.

This is a temporary time off, pay and benefits policy and only includes information related to COVID-19. It is not a complete description of policy. The provisions of the official plan documents will govern in case of any discrepancy. Information above may be modified or terminated at any time for any reason and does not create a contract of employment between REI and any employee.