Note: Phone lines will be open through December 31, 2025
Contacts
Filter
REI Saver and Choice Medical Plans
Aetna
REI Health Guide
1-800-451-2967
Claim status & explanation of benefits
Member ID/group number
aetna.com
2026 participating provider list (effective January 1, 2026)
aetnaresource.com/n/REI
2025 participating provider list
aetna.com/docfind/custom/rei/
Express Scripts
Prescription plan for Aetna/REI Saver and Choice Medical Plans
Claim status and drug comparison
1-800-462-5916
Step therapy and prior authorization requests
1-800-417-1764
Member ID/group number
express-scripts.com > Account > Member ID Card
Optum Rx
Prescription plan for Aetna/REI Saver and Choice Medical Plans effective 1/1/2026
Contact a Customer Service Advocate beginning on November 1: 1-855-261-2736
Find a Pharmacy: welcome.optumrx.com/premium/pharmacy-locator
Recuro Health
Options Plan Virtual Primary and Behavioral Health
WEX
COBRA
Administrative Concepts (ACI)
Options Plan Administrator – Effective 1/1/26
Contact ACI beginning October 27 at 1-888-240-0231
Teladoc
Telemedicine (available to employees enrolled in REI Saver, Choice or Access Medical Plans)
Lantern
Voluntary Surgery Network for those enrolled in Choice or Saver Plans, effective 1/1/2026
Employee Service Center
REI Employee Service Center
Payroll
REI Payroll
HealthEquity
Flexible Spending Accounts and REI Commuter Benefit
Customer service within the U.S.
1-877-WAGEWORKS (1-877-924-3967)
Customer service outside the U.S.
1-262-238-4000
TTY within the U.S.
1-886-353-8058
TTY outside the U.S.
1-602-267-3826
General information
my.healthequity.com/
Download the EZ Receipts App
App Store | Google Play
Voya
REI Retirement Plan
Rethink Benefits
Parental Support, Personal Well-Being & Professional Resilience Tools
General information
1-800-714-9285
rethinkbenefits.com/rei
(username is employee ID)
Quit for Life® - Free and Clear
Smoking Cessation Program
1-866-QUIT-4-LIFE (1-866-784-8454)
Lincoln Financial Group
Leave of Absence and Disability
REI Health Guide
1-800-451-2967
Lincoln Financial Group (direct line)
1-888-970-2457
lincolnfinancial.com
company code: REI1938
CorVel & AIG
Business Travel Accident Insurance
Travel within the U.S.—CorVel
1-800-451-2967 (Select workers' comp) Available 24/7
Travel outside the U.S.—AIG Benefits Travel Assist Services
1-715-346-0859 (outside the U.S.)
1-877-244-6871 (within the U.S.)
a&h.claimssubmissions@chartisinsurance.com
Employee Service Center
1-800-999-4734
The Hartford
Life & AD&D
Customer Service
1-800-523-2233
Evidence of Insurability
Member Services:
1-800-331-7234
Evidence of Insurability
Fax Number:
1-860-392-6980
Employee Assistance Program (EAP)
Aetna
REI Health Guide
1-800-451-2967
resourcesforliving.com
Username: REI
Password: EAP
VSP
Vision Care Plan
Member services
1-800-877-7195
vsp.com
Group number: 12149216
Delta Dental
Core Dental Plan/Orthodontia
Member services
1-800-554-1907
Member services
deltadentalwa.com/group/rei
Group number: 09340
Kaiser Permanente (Colorado)
Denver and Boulder member services
1-800-632-9700
Southern Colorado member services
1-888-681-7878
Denver and Boulder nurseline
1-303-338-4545 or 1-800-632-9700
Southern Colorado nurseline
1-719-867-2184
Other areas nurseline
Refer to your membership card for the resource in your area.
Denver and Boulder claims department
1-303-338-3600 or 1-800-632-9700 for claims outside the service area
Southern Colorado claims department
1-888-681-7878 for claims outside the service area
Denver and Boulder mail-order pharmacy automated service
1-866-938-0077
Southern Colorado mail-order pharmacy automated service
1-866-523-6059
Member services
my.kp.org/rei/
Member ID/group number
Visit my.kp.org/rei/
Group number: 01282
Kaiser Permanente (Washington)
Member services
1-888-901-4636
Member services
my.kp.org/rei/
Member ID/group number
Visit kp.org/wa
Group number: 2908
Kaiser (California)
Member services
1-800-464-4000
Nurseline
Call member services for the resource in your area.
Member services
my.kp.org/rei/
Member ID/group number
Visit my.kp.org/rei/
N. CA group number: 3513
S. CA group number: 226768
Telehealth
Telemedicine (available to employees and covered family members enrolled in a Kaiser medical plan)
HealthEquity
Health Savings Account
HealthEquity Member Services
866-346-5800 (24/7)
Download the EZ Receipts App
App Store | Google Play
AbleTo
Mental Health
Monday through Friday, 9 AM–8 PM ET
Done exploring?
Go Back to Guided Tour