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Access and San Francisco Plan

Enroll in Benefits

You’re in the right place to review current elections, enroll, change or decline benefits. See below for details.

Life Events

If you have a life event such as marriage or the birth of a child, you have 30 days from the date of your life event to make changes to your benefit elections. If you miss your 30-day window, you will need to wait until Benefits Open Enrollment to make changes.

For a handy list of things you need to do before, during and after a specific type of life event, check out Health Care > Life Event Changes. If you have questions, contact the Employee Service Center at 1-800-999-4734 or hrhr@rei.com.

Are you a New Hire or Newly Eligible for Benefits?

  1. Go to hr.REI.com. If prompted to log in, enter your REI username and password.
    • If you have not been issued an REI device (laptop or mobile phone) or you are not using a breakroom computer, you will need to sign in using your special Employee Self Service login.
    • The username of this account will be your primary username + “.ess” (example: username.ess).
    • If you need assistance or need to reset your password, please partner with your department manager or a member of your management team. Alternatively, contact the Service Desk at 1-800-999-4734, option 3 or email helpdesk@rei.com to reset your password.
  2. Navigate to Home > Myself > Life Events and select the appropriate life event.
    • Example: If you are a new hire or newly eligible for coverage, select Life Event LE01: Newly Eligible – Full Benefits Plan.
  3. The system will walk you through your options. Be sure to have Social Security numbers on hand for your family members if you plan to enroll them in health coverage.
  4. When you’re ready, submit your choices and print your confirmation statement.
    • If you have questions or need help, contact the Employee Service Center at 1-800-999-4734 or email hrhr@rei.com.

NOTE: If you don’t take action for your benefits by the deadline included in your benefit materials or the email from hrhr@rei.com, you will be enrolled in the REI Saver Medical Plan for yourself only and will be responsible, through payroll deductions, for your cost of this coverage.

Are you a New Hire or Newly Eligible for Benefits?

  1. Go to hr.REI.com. If prompted to log in, enter your REI username and password.
    • If you have not been issued an REI device (laptop or mobile phone) or you are not using a breakroom computer, you will need to sign in using your special Employee Self Service login.
    • The username of this account will be your primary username + “.ess” (example: username.ess).
    • Contact the Service Desk at 1-800-999-4734, option 3 or email helpdesk@rei.com if you need assistance or need to reset your password. Alternatively, partner with your department manager or a member of your management team to reset your password. 
  2. Navigate to Home > Myself > Life Events and select the appropriate life event.
    • Example: If you are a new hire or newly eligible for coverage, select Life Event LE02: Newly Eligible – REI Access Plan.
  3. The system will walk you through your options. Be sure to have Social Security numbers on hand for your family members if you plan to enroll them for health coverage.
  4. When you’re ready, submit your choices and print your confirmation statement.
    • If you have questions or need help, contact the Employee Service Center at 1-800-999-4734 or email hrhr@rei.com.

NOTE: If you don’t take action by the deadline included in your benefit materials of the email from hrhr@rei.com, you will not have coverage and will not be eligible to enroll again until Open Enrollment 2027 or if you have a qualifying life event.

View Your Current Benefit Elections

Already enrolled in REI benefits? Follow these steps to review your current benefit elections:

  1. Go to hr.REI.com. If prompted to log in, enter your REI username and password.
    • If you have not been issued an REI device (laptop or mobile phone) or you are not using a breakroom computer, you will need to sign in using your special Employee Self Service login.
    • The username of this account will be your primary username + “.ess@rei.com” (i.e., username.ess@rei.com).
    • If you need assistance or need to reset your password, please partner with your department manager or a member of your management team. Alternatively, contact the Service Desk at 1-800-999-4734, option 3 or email helpdesk@rei.com to reset your password.
  2. Select Home at the top left-hand corner. Click the Myself tab > Benefits > Benefits Summary to view your benefit elections.

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