Mental & Behavioral Health

Employee Assistance Program (EAP)

Are you, your family or household members going through a difficult time? It’s not always easy to know who to call on for help, but Aetna’s Well-Being Partner can help you and your family:

  • Find solutions for everyday issues;
  • Help overcome barriers to care, like time, money and mobility; and
  • Learn about your benefits coverage and how it can support your emotional needs.

Connect with a well-being partner at 1-800-451-2967 (available 8 am–8 pm) or through
Username: REI
Password: EAP

Free Counseling Sessions

The EAP offers up to eight free individual counseling sessions per issue per year, either face to face, over televideo or through text messages with TalkSpace. 

Face-to-Face or Televideo Counseling Sessions (Employee Assistance Program)

Contact a Well-Being Partner at 1-800-451-2967 to initiate the free visits and they will search for a covered provider for you or your household members.

Talkspace: Support on Your Schedule (Employee Assistance Program)

Offered through the EAP and available to you and your household members, Talkspace is an online therapy platform that makes it easy and convenient to connect with a licensed behavioral therapist from just about anywhere.* It’s as easy as 1-2-3. Simply:

  1. Complete a short questionnaire.
  2. Choose a therapist.
  3. Connect with a counselor virtually.

How It Works:

Share text, video and audio messages with your counselor, who will respond daily up to five days a week for a maximum of six weeks. Without making an appointment or driving to a provider’s office, Talkspace can help you:

  • Get support even when life keeps you super busy;
  • Make time for self-care; and
  • Set and work towards your goals.

If you’re ready to get started, sign up for Talkspace and create your Talkspace account. Watch this video to learn more about Talkspace.

*Please note: Talkspace is for individual counseling for members 18 years of age and older. 

What Can I Expect from My Well-Being Partner?

Available 8 am–8 pm to you, your family and household members, your Well-Being Partner will be there through your journey to provide:

and Support

A Simpler Experience

Better Access to Quality Care

Caregiver Support


If you and your covered family members are enrolled in the REI Saver or Choice Medical Plan, you have teletherapy options for mental and behavioral health services. 

Aetna Saver or Choice Plan

Use Aetna’s Doc Find or call the REI Health Guide at 1-800-451-2967 to find an in-network mental and behavioral health provider that offers teletherapy visits.


Aetna’s AbleTo program allows you to work with a therapist and coach for eight weeks, meeting face-to-face, via video or over the phone. You’ll have two sessions per week: 

  • One with a therapist to address emotional challenges like depression, stress and anxiety that can come with a medical diagnosis or life change, and
  • One with a behavior coach to identify health goals and develop an action plan.

To learn more, call AbleTo at 1-844-330-3648, Monday–Friday from 6 am–5 pm PT/9 am–8 pm ET.


Use Teladoc to speak with board-certified mental and behavioral health professionals. Services are available on demand 24/7, and in most cases you pay less for a Teladoc consult than you would for an office visit.

You pay per session and the cost is applied toward your deductible. Once the deductible is met, coinsurance applies. 

Behavioral Health Specialist: You pay $85 per non-medical doctor (e.g., therapist) per session and costs will range from $95-$190 per psychiatrist session. Costs apply toward the deductible.

Go to to sign up and request a visit.

Find Your Words

Kaiser Permanente understands there’s a strong connection between mental and physical health and the importance of caring for the whole person. But many people don’t get help because they’re afraid of being judged.

Get mental and behavioral health care from the comfort of your home with e-visits or video visits. Sign in to, use the Kaiser Permanente app or call member services.

myStrength is designed to help you navigate life’s challenges, make positive changes and support your overall well-being. You can get myStrength at and choose the mental health and wellness areas you want to focus on.

Find Your Words can help you talk about mental health without fear and judgment and get support for behavioral health issues. Learn more about mental health and wellness at Kaiser Permanente.