Mental & Behavioral Health

Aetna Well-Being Partner (Employee Assistance Program)

Are you or a family member going through a difficult time? It’s not always easy to know who to call on for help, but Aetna’s Well-Being Partner can help you and your family:

  • Find solutions for everyday issues;
  • Help overcome barriers to care, like time, money and mobility; and
  • Learn about your benefits coverage and how it can support your emotional needs.

Connect with a well-being partner at 1-800-451-2967 or through
Username: REI
Password: EAP

What Can I Expect from My Well-Being Partner?

Available 8 am–8 pm to you, your family and household members, your Well-Being Partner will be there through your journey to provide:

Guidance and support

A simpler experience

Better access to quality care

Caregiver support

Face-to-Face or Televideo Counseling Sessions (Employee Assistance Program)

The EAP offers up to five free individual counseling sessions, either face to face or over televideo services with licensed therapists. Call the EAP at 1-800-451-2967 and they will search for a covered provider for you. You must call the EAP and receive authorization before seeing an EAP provider or you will be responsible for the full cost of the sessions.

Talkspace: Support on Your Schedule (Employee Assistance Program)

Talkspace is an online therapy platform that makes it easy and convenient to connect with a licensed behavioral therapist from just about anywhere.* It’s as easy as 1-2-3. Simply:

  1. Complete a short questionnaire.
  2. Choose a therapist.
  3. Connect with a counselor virtually.

How It Works:

Share text, video and audio messages with your counselor, who will respond daily up to five days a week for a maximum of six weeks. Without making an appointment or driving to a provider’s office, Talkspace can help you:

  • Get support even when life keeps you super busy;
  • Make time for self-care; and
  • Set and work towards your goals.

If you’re ready to get started, sign up for Talkspace and create your Talkspace account. Watch this video to learn more about Talkspace.

*Please note: Talkspace is for individual counseling for members 18 years of age and older. 


If you and your covered family members are enrolled in the REI Saver or Choice Medical Plan, you have teletherapy options for mental and behavioral health services. REI will cover the cost of teletherapy visits with participating providers at 100% through September 30, 2020, for any reason, not just COVID-19-related topics.

Aetna Saver or Choice Plan

Use Aetna’s Doc Find or call the REI Health Guide at 1-800-451-2967 to find an in-network mental and behavioral health provider that offers teletherapy visits.


Use Teladoc to speak with board-certified mental and behavioral health professionals. Services are available on demand 24/7, and in most cases you pay less for a Teladoc consult than you would for an office visit.

Behavioral Health Specialist: You pay $0 per session.

Go to to sign up and request a visit.

Find Your Words

Kaiser Permanente understands there’s a strong connection between mental and physical health and the importance of caring for the whole person. But many people don’t get help because they’re afraid of being judged.

Get mental and behavioral health care from the comfort of your home with e-visits or video visits. Sign in to, use the Kaiser Permanente app or call member services.

myStrength is designed to help you navigate life’s challenges, make positive changes and support your overall well-being. You can get myStrength at and choose the mental health and wellness areas you want to focus on.

Find Your Words can help you talk about mental health without fear and judgment and get support for behavioral health issues. Learn more about mental health and wellness at Kaiser Permanente.